TERMS OF SERVICE
Effective date: 18 of October, 2024
Last updated: 18 of October, 2024
Welcome to YNeeds. By accessing or using our website, you agree to be bound by the following terms & conditions.
General information
This website is operated by YNeeds (SIA YANAGA). Throughout the site, the terms “we”, “us”, and “our” refer to YNeeds. By visiting our site or purchasing something from us, you engage in our “Service” and agree to the terms outlined here.
Eligibility
To use this site, you must be at least 18 years old or have the consent of a parent or guardian. You must also be authorized to use the payment method you provide.
Orders and payments
- All prices are listed in EUR and include VAT (unless otherwise stated).
- We reserve the right to cancel or limit quantities of any order.
- Payments are securely processed through third-party providers such as PayPal, or Stripe.
- We are not responsible for delays caused by incorrect information provided during checkout.
Shipping and delivery
- We offer delivery across the EU. Shipping fees and delivery times are provided at checkout.
- Once the order is shipped, we are not responsible for delays caused by courier services.
- Please check our Shipping Policy for more details.
Returns and refunds
- You may return unused items within 14 days of receipt.
- Items must be in original packaging and unused.
- Return shipping costs are the responsibility of the customer unless the item is defective.
- Please review our Return Policy for full details.
Products and descriptions
We make every effort to display products as accurately as possible. However, we cannot guarantee that your device’s display of any color will be accurate. Product descriptions may change without notice.
Intellectual property
All content on YNeeds - including logos, images, product descriptions, and branding - is the property of YNeeds or its partners. You may not reproduce, distribute, or use any content without written permission.
Limitation of liability
We are not liable for any damages resulting from the use of our site, services, or products, including - but not limited to - indirect, incidental, or consequential damages.
Privacy
Your use of our site is also governed by our Privacy Policy. By using this site, you consent to the collection and use of your personal data as outlined there.
Governing law
These Terms are governed by the laws of the Republic of Latvia and EU regulations. Any disputes will be resolved in Latvian courts.
Changes to terms
We may update these Terms at any time. Changes will be posted here with the updated date.
PRIVACY POLICY
Your privacy is important to us. This Privacy Policy explains how YNeeds ("we", "our", or "us") collects, uses, shares, and protects your personal information when you visit or make a purchase from our website https://yneeds.eu
What personal data we collect
When you visit our store, we may collect the following information:
- Contact information (name, email address, phone number)
- Shipping and billing information
- Payment details (processed securely by third-party providers like Stripe or PayPal)
- Order history and purchase details
- IP address, browser information, and cookies
- Marketing preferences
How we use your information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your order or inquiries
- Send promotional email (if you opt-in)
- Improve our website and services
- Prevent fraud and ensure data security
Sharing your information
We may share your information with:
- Service providers (e.g. payment gateways, shipping services)
- Marketing platforms (like Klaviyo or Meta Ads, only if consented)
- Legal authorities (when required by law)
Your rights under GDPR
If you are located in the EU/EEA, you have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, contact us at info@yneeds.eu
Data retention
We retain your data for as long as necessary to provide our services or as required by law.
Third-Party services
Our site may include links to third-party services (e.g. Instagram, payment processors). We are not responsible for their privacy practices.
Security
We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the Internet is 100% secure.
Changes to this policy
We may update this Privacy Policy from time to time. Last updated 18 of October, 2024.
ACCESSIBILITY POLICY
Updated: 27 June 2025
Accessibility Statement
At YNeeds, we are committed to ensuring our website is accessible to all users, including people with disabilities, in compliance with the European Accessibility Act (EAA) and WCAG 2.1 guidelines.
Our Accessibility Measures
To provide an inclusive experience for all visitors, we have implemented the following measures:
- Alt-texts are applied to all product images, banners, and visual elements.
- Keyboard navigation is fully supported (Tab and Enter keys) for browsing and checkout.
- Color contrast has been tested to meet readability standards across the site.
- Clear and descriptive labels are used for buttons, links, and form fields.
- Error messages are accessible and provide guidance when completing forms.
- Logical structure is maintained with proper use of headings and navigation order.
We are continuously improving accessibility and welcome feedback from our users. If you experience any issues or have suggestions, please contact us at info@yneeds.eu