PAYMENTS SHIPPING RETURNS TERMS OF SERVICE PRIVACY POLICY COOKIE POLICY DO NOT SELL MY INFO


PAYMENTS

We accept the following secure payment methods:

Bank cards (supported by Stripe):

  • Visa (credit and debit cards)
  • MasterCard (credit and debit cards)
  • American Express
  • Apple Pay (on supported devices)

All payments are processed securely via Stripe. Your card details are encrypted and never stored on our servers.

PayPal:

A fast and secure way to pay. You’ll be redirected to PayPal to complete your purchase.

Bank transfer:

You can pay by bank transfer. Processing may take 1 - 2 business days. After making the transfer, please send your payment confirmation and order number to orders@yneeds.eu.

Bank details:

  • Bank: Citadele banka
  • Recipient: SIA YANAGA
  • IBANs for EUR payments:
  • IBAN 1: LV28PARX0020888380002 [Copy]
  • IBAN 2: LV98PARX0020888380003 [Copy]
  • BIC/SWIFT: PARXLV22 [Copy]
  • Payment reference: (Order number) e.g. YN000...

Taxes:

All prices listed on our website include VAT (Value Added Tax). There are no additional charges related to taxes at checkout.



SHIPPING

Orders are typically processed within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping destinations & costs


Destination
Courier
Cost
Latvia
Omniva / DPD
€3
Lithuania
Omniva / DPD
€6
Estonia
Omniva / DPD
€6
Rest of Europe
EMS
€20

Order tracking

All orders come with tracking information, which will be provided via email once your package is shipped. You can track your order’s progress directly through the carrier’s website.

Delivery issues and delays

While we strive to meet the estimated delivery times, please note that delays can sometimes occur due to unforeseen circumstances. If your order is delayed, please contact us at orders@yneeds.eu, so we can assist you.



RETURNS

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging

Please note: For hygiene reasons, we cannot accept returns of opened or used cosmetic, skincare, haircare, or fragrance products.

Return process

  • You can request a return directly through your account on YNeeds - simply go to your order and click “Request return”.
  • Alternatively, you can contact us at orders@yneeds.eu with your order number and reason for return.
  • We will provide you with the return instructions.
  • Please note that you are responsible for the return shipping costs. Shipping costs are non-refundable.

Refunds

Once we receive your item, we will inspect it and notify you about the status of your refund. If the return is approved, we will initiate a refund to your original method of payment. Refunds may take several business days to appear, depending on your payment provider.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us at orders@yneeds.eu within 48 hours of receiving the order. Be sure to include photos of the item(s) for a quicker resolution.

Contacts

If you have any questions about our Payments, Shipping & Returns Policy, feel free to contact us at info@yneeds.eu.